Call Centre Agents

Apply for this post
Job Location: 
Malta
Job Type: 
Casual Part-Time
Closing Date: 
Open
Job Duration: 
Indefinite

Key Responsibilities:

  • Handle all incoming calls from our students/agents in a professional and friendly manner and ensure that appropriate support is given and matter resolved satisfactorily
  • Assist reception desk at Patricia Hotel whenever necessary in a warm and efficient manner

Key Working Relationships:

  • Reporting to the Residence Coordinator
  • In his/her absence reports directly to the Adult Programme Manager

Experience & Qualifications

Essential:

  • Good Communication Skills in both written and spoken English
  • Basic Knowledge of MS applications
  • Willingness to work on a 24hr shift basis including weekends

Desirable:

  • Previous work experience in a similar post
  • Knowledge of another foreign language such as German, Italian or Spanish

Skills & Attributes

  • Decision Making
  • Listening
  • Verbal communication
  • Logical thinking
  • Ownership

Required Approach / Values

  • We love what we do
  • We go the Extra Mile
  • We promise what we deliver & deliver what we promise
  • We embrace cultural diversity
  • We have a “Can Do” mindset
  • We strive for excellence
  • We develop leadership at every level