Australia Useful information
Accident and Emergency
In an emergency, dial 000 for ambulance, fire or police.
Confidential help and advice
You are welcome to talk about any problems, and you can receive more help from:
Local Police - non-urgent matters
New South Wales and Queensland: 13 14 44
Victoria: (03) 9247 6666
Lifeline: Lifeline provides crisis support, suicide prevention and mental health support services across Australia
Call: 13 11 14
For confidential assistance to seek and report any incidents or allegation involving actual or alleged sexual, physical or other abuse, contact:
National Sexual Assault, Domestic and Family
Violence Counselling Service
Call: 1800RESPECT (1800 737 732), visit www.1800respect.org.au/services
If you are in a situation where you would like to get legal advice or help, please contact Legal Aid:
The Overseas Students' Ombudsman
The Overseas Students' Ombudsman us also here to help you. If you are on a student visa you can contact them to find out more.
Call: 1300 362 072
We want your stay in Australia – it's a wonderful place – the people are kind and friendly, but as in every country, you should take sensible precautions e.g. don't leave your belongings unattended. Always walk in groups at night or take a taxi home.
When using a public phone, stand facing outwards, so that you can see what's going on around you.
Be aware of others around you at cash points machines and try not to use them at night or places which are not very well lit.
Avoid carrying large amounts of cash with you when you are out.
Avoid getting off the bus one of two steps early just to save money, make sure you plan ahead for your journey home.
Always carry enough change and/or a telephone card to make a call or to get a taxi (even if you have a mobile)
Use a licensed taxi
Stay safe and alert, don't listen to music on headphone or have long conversations on your mobile phone.
For 24-hour health advice you can call: 1800 022 222
Information about visas, conditions etc.can be found at www.homeaffairs.gov.au.
Your Right to Work
If you are holding a student visa, you are permitted to work for a maximum of 40 hours per fortnight, if you are holding a working holiday visa, you can work and study for up to one year. You must apply for Tax File Number before applying for a job. More information can be found at: www.fairwork.gov.au/how-we-will-help/templates-and-guides/fact-sheets/rights-and-obligations/international-students
Policies and Procedures for our students in Australia
Appeals Flow Chart (PDF)
Education Agents Policy (PDF)
Ethical Marketing Policy (PDF)
Student Handbook (PDF)
New Zealand Useful Information
Police, Fire Service, Ambulance or Search and Rescue
For free community helplines (Lifeline 24/7, Suicide Crisis Helpline, Kidsline) as well as text support service HELP (4357)
24/7 Helpline |0800 LIFELINE (0800 54 33 54) or free text HELP (4357)
Family violence organisations and websites
After all internal procedures are exhausted, if an international student is dissatisﬁed with a contractual or ﬁnancial issue, they can contact iStudent Complaints:
Phone: +64 4 918 4975
Mail: PO Box 2272, Wellington 6140, New Zealand
For an issue that is not contractual or ﬁnancial, they can contact the New Zealand Qualifications Authority (NZQA).
Phone: +64 4 802 3000
Mail: P.O. Box 160, Wellington, New Zealand
Free health advice
Visa to study in New Zealand
Visit Immigration New Zealand at www.immigration.govt.nz/new-zealand-visas/options/study
Working on a student visa
Visit Immigration New Zealand at www.immigration.govt.nz/new-zealand-visas/options/study/working-during-after-your-study/working-on-a-student-visa
Study Group NZ Limited, trading as Embassy English, was ranked in Category 1, the highest category for quality assurance in 2015, by the New Zealand Qualifications Authority (NZQA). Details are available at https://www.nzqa.govt.nz/providers/details.do?providerId=745933001
International Student Contract Dispute Resolution Scheme (DRS)
EC English (New Zealand) Limited on behalf of Study Group NZ Limited trading as Embassy English commits to fully complying with the DRS rules which are available at http://legislation.govt.nz/regulation/public/2016/0042/latest/DLM6748715.html.
iStudent Complaints is an independent dispute resolution scheme established by the New Zealand Government. Details are available at www.istudent.org.nz.
The campus is easily accessible by car, bus or on foot. It is also served by the public transport network. More information can be found at https://at.govt.nz/bus-train-ferry
Education (Pastoral Care of International Students) Code of Practice 2016
EC English (New Zealand) Limited on behalf of Study Group NZ Limited trading as Embassy English has agreed to observe and be bound by the Education (Pastoral Care of International Students) Code of Practice 2016. Copies of the Code are available from the NZQA website at www.nzqa.govt.nz
Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through Immigration New Zealand, and can be viewed on their website at http://www.immigration.govt.nz
Eligibility for health services
Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly funded health services are available through the Ministry of Health, and can be viewed on their website at https://www.health.govt.nz/
The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at http://www.acc.co.nz
Medical and travel insurance
International students must have appropriate and current medical and travel insurance while studying in New Zealand.
Third party arrangement
EC English (New Zealand) Limited delivers English language courses on behalf of Study Group NZ Limited trading as Embassy English, Education organisation number: 7459, NZBN: 9429037376802.
Policies and Guidelines for our students in New Zealand
New Zealand Harassment (PDF)