EC Cambridge Policy Documents

EC Cambridge First Aid


EC Cambridge's aim is to ensure that in the event of any illness, accident or injury adequate, safe and effective First Aid is provided for every student, member of staff and visitor, no matter how minor or major.

First Aid

All accidents, no matter how minor or major must be reported to reception immediately. Either the Customer Service Officer or a First Aid trained member of staff will fill in the Accident Report Book which is held at the Front Desk. First Aid will only be administered by one of our First Aid trained members of staff. There will always be at least one member of staff on site who is First Aid trained.

First Aid Trained Staff

Staff members with a valid Emergency First Aid At Work certificate are:

Jackie Jays  – Director of Studies

Chris Connor – Front Desk

All first aiders are located on Level 3.

Replenishment of First Aid Boxes

Ben Calvo as the acting Health & Safety Officer is responsible for the correct and timely replenishment of all First Aid boxes/ kits.

Health and Safety Policy UK

E-safety Policy UK

First Aid Policy UK

What is Bullying and Harassment?

Bullying and Harassment are types of abusive behaviour. This can take different forms:

  • It can be physical - such as hitting or kicking or pushing
  • It can be verbal - such as teasing or name-calling or threats
  • It can be non-verbal - such as ignoring or excluding someone

It can create an intimidating environment, or leave you feeling vulnerable or upset or threatened .

It can happen once, or it can be persistent.

It could occur in your class, residence, family or homestay – or even just walking down the street.

What is EC Cambridge's Policy?

Our policy is simple - we do not accept any kind of bullying or harassment, or other abusive behaviour.

Our aim is to promote understanding and to embrace diversity.

Don't ignore it, tell someone!

Please tell us if you feel you are being harassed or bullied - or if you are worried about someone else. 

You can talk to a member of staff that you feel comfortable with, or with one of our welfare officers – Nina De Wit ( or Ben Calvo ( - for more advice.

Anti-Bullying Policy

Supervisory Policy


EC Cambridge takes the welfare of its students seriously. All staff are expected to make adequate provision for student welfare at all times and are expected to adhere to all aspects of legal and British Council compliance, and to any other areas of good practice in this area. A significant element of this is the provision of adequate (and effective) supervision, and the aim of this policy is to provide clear instructions and guidance to staff to facilitate this.

General Principles

We aim to ensure that for all scheduled activities (both on-site and off-site) there is sufficient adult supervision. This should take into account the nature of the activity, age, sex and needs of the students. This also applies to supervision within our junior summer residential accommodation.

The ratios to which we adhere (set-out below) fall in line with recommendations by the DfEE for minimum supervisory levels for under 18s. Staff are advised that these ratios should be exceeded if the safety and welfare of the students require it at any time, and there should always be enough supervisors to deal with an emergency.

We recognise too that we have a duty of care to our adult students, and activities run by EC for students will be supervised by a nominated EC representative with relevant training or experience. Additional leaders will be deployed if necessary given the nature of the activity and the level of risk involved. Higher-risk adventure-type activities will be supervised by qualified instructors.

Supervision (Activities)

The minimum supervisory ratio for junior activities is 1:15-20 (aged 11+) and 1:10-15 (8-10s). This lower age group is not normally be accepted into the school; where they are (exceptionally by special agreement only and normally accompanied by a parent or legal guardian) specific arrangements are made accordingly

Supervision (Accommodation)

In residential accommodation for junior students, the ratio of residential adults to students will be at least 1:20 (students aged 12 and over) and 1:15 (students under 12 – and by exception only). A responsible adult will be present overnight and will normally be present when younger students are at home. Hosts (and hosts arranged via EC’s agency) are advised of this in guidelines issued.

Additional Guidance to Staff

Activities must be supervised by a responsible Social Leader. This should be a duly competent, qualified and experienced adult, as determined by the nature of the activity, the level of risk involved and any control measures deemed necessary. International Leaders must only be responsible for students within their own group.

Appropriate pre-activity briefings should be given

Standard Risk Assessments are available from the Customer Service Officer (also available electronically) and should be issued to regular EC Social Leaders quarterly. Infrequent Social Leaders should be issued with pertinent risk assessments before supervising activities. Regular Social Leaders should be issued with additional risk assessments if they are expected to supervise an activity which differs significantly in content from activities already undertaken routinely (for which they have received a risk assessment).

Social Leaders should be made aware of (and issued in writing with) emergency procedures for dealing with an unforeseen accident, injury or incident. See 'Leisure Programme Emergency Procedures' handout.

Complaints Policy UK

Provision for students with disabilities and learning difficulties Policy - UK

Safeguarding & Child Protection Policy - UK

ISI PFE Inspection Report 2016

ISI PFE Inspection Report 2013

EC Cambridge Complaints Procedure


Attendance Policy